Shipping Policy
Product and Shipping Policy for XC Carbon Drone
Thank you for choosing XC Carbon Drone. Below are details on our product and shipping policy to ensure a smooth and efficient ordering experience.
Product Details: The purchase of an XC Carbon Drone frame is a custom cutting request, as we do not stock any pre-made frames. Each frame is manufactured to order and provided as a kit, which includes carbon fiber parts and assembly hardware. Please note: 3D-printed parts are not included. Production time is typically around 3 days, though this may vary depending on our current workload at the time of your order. Shipping Policy:
Processing Time: Each frame is made-to-order, so processing times may vary based on complexity and workload. Simple orders are generally processed in 1 to 3 business days, while larger or more complex orders may require additional time.
Shipping Methods: :
- Standard Shipping: Estimated delivery within 3 to 4 business days.
For international orders, delivery times typically range from 7 to 14 days, though customs processes may cause additional delays.
Tracking Information: Once your order is ready for shipment, we will provide a tracking number via email so you can monitor your package's status and progress.
Shipping Costs: Shipping fees are calculated based on the package weight, shipping method, and destination. All available options and costs will be displayed at checkout.
International Shipping: We ship internationally to many countries. Please note that any import duties, taxes, and customs fees are the responsibility of the recipient and are not included in our shipping fees.
Address Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. XC Carbon Drone cannot be held responsible for delivery delays or lost packages due to incorrect addresses.
Order Status: You can check the status of your order by logging into your account on our website or contacting our customer support team.
Delays and Exceptions: While we strive to meet estimated delivery times, unexpected delays may occur due to factors beyond our control, such as weather conditions or carrier issues. In such cases, we will promptly communicate any updates or revised delivery estimates.
Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please contact us immediately. We are here to assist in resolving the issue.
Customer Satisfaction: Your satisfaction is our top priority. For any questions or concerns, please reach out to our customer support team for prompt assistance.
Thank you for choosing XC Carbon Drone!